Where’s the leak, and is it still running?
Tessa answers plumbing calls in your company’s name, day and night. She finds out where the problem is and how bad, and books one of your open windows, the earliest one if the caller says it can’t wait.
Questions Tessa could ask
- “Do you have an active leak or backup right now?”
- “Where in the house is the problem?”
- “Do you know where the shut-off valve is?”
Examples. You choose what she asks.
Plumbing calls
A caller with water on the floor keeps dialling plumbers until one answers. You can’t pick up from a crawlspace, and a call back an hour later is too late. After hours, those calls go to voicemail unless someone is up.
What Tessa does
- Urgent calls get the earliest window
- When a caller says it can’t wait, she offers your earliest open window and books it, then sends you a Telegram alert.
- The details before you drive
- She asks what’s wrong and where in the house, so the job card tells you what to bring.
- Your instructions, read out
- If you want callers told to shut off the water first, that goes in her instructions.
On every call
- 1.Tessa answers in your company’s name.
- 2.She asks the questions you set for this trade.
- 3.She quotes your service-call fee if you allow it.
- 4.She books an open window, and you get a Telegram card.
Questions
What happens to a 2 AM call?
She answers it the same way as a daytime call: she takes the details, offers your earliest open window and books it, and you get a Telegram alert.
Will callers know they’re talking to an AI?
If a caller asks, Tessa says she’s an AI. She never claims to be a person, and she puts the caller through to you when they want one.
How does Tessa know how we handle these calls?
Tessa follows the questions and rules you set up: what to ask, which jobs you don’t take, and when to hand the call to a person.
What does it cost?
Plans are $249, $499 or $899 a month depending on team size, and each includes every feature. Details on the pricing page.
Tell us about your shop
We reply within one business day. Month-to-month, cancel anytime.