AI receptionist and CRM for home-service shops

Tessa answers your shop's phone when you can't.

She books routine calls into your technicians' open windows, checks the address and your service area, and hands the caller to a person when they ask. The job, the recording and the invoice end up in one system.

Apply for founder access

From $249 a month. We set it up with you on one call.

Built for appliance repair. Also set up for HVAC, plumbing, electrical, handyman and garage-door shops.

Real call · April 14, 2026 · 12:41 AM PT

TessaHey, thanks for calling! This is Tessa, how can I help you today?
CallerHi, can I book an appointment?
TessaAbsolutely! What appliance are you having trouble with?
CallerI have a problem with my dishwasher, and it's leaking.
TessaOh no, a leaking dishwasher is no fun. Is this for a residential or commercial property?
CallerUh, it's for home.
TessaGot it. What's your full name?
CallerMy full name is [name redacted]

Booked: Leaking GE dishwasher · Lodi · same day, 2–5 PM

Caller’s name, number and address removed. The assistant is shown as Tessa, her current name. Otherwise word for word.

What happens after the call

On the call
Tessa checks the ZIP against your service area, checks the address with USPS, reads your technicians’ open windows and books one. Outside your area, or for a brand you don’t service, she declines politely.
Right after
The job is on your dispatch board with the recording and the transcript, and you get a Telegram message.
Before the visit
The customer gets a text with the window. Replies show up on the job.
At the door
The technician’s app shows the address, the window, the gate code and what the customer was told.

The technician's order page on a phone: the 12–3 PM window, the customer's name, phone and address, the gate code under Getting in, a contact log showing what the customer was last told, and Call, Text and Navigate buttons. — The technician's order page. Demo data.

The admin order page: the customer, the Tuesday 12–3 PM window, the address and assigned technician, the gate code, and the contact log with what the customer was told by text and what they replied. — Admin order page. Demo data.

The rest of the shop runs here too

Calendar and dispatch board, customers, quotes and invoices with card payments, and the technician app. One login.

The dispatch board for one week: a technician's days in time windows with booked jobs, and the unassigned orders and leads in a list on the right. — Dispatch board. Demo data.

Phones

Calls recorded and transcribed.
Two-way texting with customers.
Missed-call alerts.
Tessa calls back people who fill in your web form (beta).

Office

Drag jobs between technicians and days; jobs go to the right territory by ZIP.
Quotes and invoices with card payments.
Online booking page with your open windows.
After a paid visit the customer gets one text that opens your Google review page directly.
Google Ads calls and leads tracked to the paid invoice.
Lead vendors get their own tracking number and login; you pay them per booked or cancelled job at rates you set, with a cap on paid cancellations (default 15%).

Field

Jobs, map, photos, signatures and card payments on the technician’s phone, in English, Spanish, Russian or Ukrainian.

The phone rings while you're under a fridge.

27% of calls to home-service businesses go unanswered, and fewer than 3% of callers sent to voicemail leave a message (Invoca). Here is what covering those calls usually costs.

Live answering services, an AI add-on and 10service compared
Compared on	Live answering service	AI add-on to your CRM	10service
Who answers	People, billed by the call or by the minute	AI that hands the call to you (Jobber Receptionist)	Tessa, with a person when the caller asks
Price	Ruby $250–$1,725/mo; Smith.ai human plans $300–$2,100/mo	$29/mo on top of a Jobber plan	From $249/mo, CRM included
CRM	Not included	Jobber plan, from $29/mo billed annually	Included

Live answering service

Who answers: People, billed by the call or by the minute
Price: Ruby $250–$1,725/mo; Smith.ai human plans $300–$2,100/mo
CRM: Not included

AI add-on to your CRM

Who answers: AI that hands the call to you (Jobber Receptionist)
Price: $29/mo on top of a Jobber plan
CRM: Jobber plan, from $29/mo billed annually

10service

Who answers: Tessa, with a person when the caller asks
Price: From $249/mo, CRM included
CRM: Included

Competitor figures from their public pricing pages, Oct 2026. Sources.

Three plans, priced by team size

Platform plans
Plan	Price	Technicians	AI minutes
Solo	$249/mo	up to 2	150
Shop	$499/mo	up to 5	300
Team	$899/mo	up to 12	600

Every plan has every feature. Month-to-month. Extra AI minutes $0.70–$0.90. See pricing

Other ways to use 10service

Front Desk. Tessa answers your line and transfers to a live operator when the caller asks. From $35 a month for the first seat. See Front Desk
Connector. Keep Jobber, Housecall Pro or Workiz; Tessa books into it. See Connector
Running a call center? Answering agency software
Sending jobs to shops? Partner program

Tell us about your shop

Apply and we call you within one business day to set up Tessa with you. Most shops are live within days.