Down, or due for a tune-up? Tessa asks first
Tessa answers HVAC calls in your company’s name and finds out whether the system is down or due for service. She checks the ZIP against your service area and books the kind of visit you set for each.
Questions Tessa could ask
- “Is your heating or cooling not working right now?”
- “How old is the system, and do you know the brand?”
- “Would you like a tune-up, or do you need a repair?”
Examples. You choose what she asks.
HVAC calls
A family without heat at night calls whoever answers, and voicemail sends them down the list. On the first hot day everyone calls at once, and the office can take one call at a time. Meanwhile a tune-up and a dead system need different windows.
What Tessa does
- Urgent calls get the earliest window
- When a caller says it can’t wait, she offers your earliest open window and books it, then sends you a Telegram alert.
- Repair or maintenance, sorted on the call
- She asks whether the system is down or due for service, and books the kind of visit you set for each.
- System details before you arrive
- The questions you set, such as system age and brand, end up on the job with the recording and transcript.
On every call
- 1.Tessa answers in your company’s name.
- 2.She asks the questions you set for this trade.
- 3.She quotes your service-call fee if you allow it.
- 4.She books an open window, and you get a Telegram card.
Questions
Can she tell an emergency from a tune-up?
She asks whether the system is working. Callers who can’t wait get your earliest open window; tune-ups go into your normal schedule.
Will callers know they’re talking to an AI?
If a caller asks, Tessa says she’s an AI. She never claims to be a person, and she puts the caller through to you when they want one.
How does Tessa know how we handle these calls?
Tessa follows the questions and rules you set up: what to ask, which jobs you don’t take, and when to hand the call to a person.
What does it cost?
Plans are $249, $499 or $899 a month depending on team size, and each includes every feature. Details on the pricing page.
Tell us about your shop
We reply within one business day. Month-to-month, cancel anytime.