Car stuck behind a broken door? She books the earliest window
Tessa answers garage-door calls in your company’s name, asks what happened and whether a car is trapped inside, and books one of your open windows.
Questions Tessa could ask
- “Is your garage door stuck or not working right now?”
- “Did you hear a loud bang before it stopped?”
- “Is your car trapped inside the garage?”
Examples. You choose what she asks.
Garage door calls
Springs and openers break on evenings and weekends too, when the office is closed. A caller with a car stuck inside keeps dialling until someone answers, and by the time you call back from a job they have booked someone else.
What Tessa does
- The symptoms on the job card
- She asks the questions you set, such as whether there was a loud bang, so you know what to bring.
- Urgent calls get the earliest window
- When a caller says it can’t wait, she offers your earliest open window and books it, then sends you a Telegram alert.
- Your safety message
- If you want callers told not to touch the springs, that goes in her instructions.
On every call
- 1.Tessa answers in your company’s name.
- 2.She asks the questions you set for this trade.
- 3.She quotes your service-call fee if you allow it.
- 4.She books an open window, and you get a Telegram card.
Questions
Can she ask about the door and opener model?
Yes. Add the questions you want asked, and the answers land on the job with the call recording.
Will callers know they’re talking to an AI?
If a caller asks, Tessa says she’s an AI. She never claims to be a person, and she puts the caller through to you when they want one.
How does Tessa know how we handle these calls?
Tessa follows the questions and rules you set up: what to ask, which jobs you don’t take, and when to hand the call to a person.
What does it cost?
Plans are $249, $499 or $899 a month depending on team size, and each includes every feature. Details on the pricing page.
Tell us about your shop
We reply within one business day. Month-to-month, cancel anytime.