A sparking outlet can’t wait for a call back
Tessa answers electrical calls in your company’s name, tells repairs from installs, and books each into one of your open windows. The install questions you set, like the car model for an EV charger, land on the job.
Questions Tessa could ask
- “Is anything sparking, or do you smell burning right now?”
- “Do you need a repair, an installation or an inspection?”
- “Are you looking to install an EV charger? What car do you drive?”
Examples. You choose what she asks.
Electrical calls
A caller with a sparking outlet needs an answer now, not a greeting. Installs are the opposite: an EV charger or a panel upgrade needs questions answered before anyone quotes, and callers ask how permits work with your shop.
What Tessa does
- Urgent calls get the earliest window
- When a caller says it can’t wait, she offers your earliest open window and books it, then sends you a Telegram alert.
- Install details on the job card
- She asks the questions you set for installs, such as the car model or panel size, and they land on the job.
- Your answers to the usual questions
- How you handle permits, your hours and your service-call fee are in her instructions, so she answers the way you would.
On every call
- 1.Tessa answers in your company’s name.
- 2.She asks the questions you set for this trade.
- 3.She quotes your service-call fee if you allow it.
- 4.She books an open window, and you get a Telegram card.
Questions
Can she handle commercial calls too?
Yes. She asks whether it’s a home or a business and follows the rules you set for each, including declining work you don’t take.
Will callers know they’re talking to an AI?
If a caller asks, Tessa says she’s an AI. She never claims to be a person, and she puts the caller through to you when they want one.
How does Tessa know how we handle these calls?
Tessa follows the questions and rules you set up: what to ask, which jobs you don’t take, and when to hand the call to a person.
What does it cost?
Plans are $249, $499 or $899 a month depending on team size, and each includes every feature. Details on the pricing page.
Tell us about your shop
We reply within one business day. Month-to-month, cancel anytime.