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A leaking dishwasher at 12:41 AM, booked for that afternoon

Tessa takes the appliance, brand and problem, checks your service ZIPs, offers your open windows and books one. Brands and jobs you don’t take, she declines.

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Real call · April 14, 2026 · 12:41 AM PT

  1. TessaHey, thanks for calling! This is Tessa, how can I help you today?
  2. CallerHi, can I book an appointment?
  3. TessaAbsolutely! What appliance are you having trouble with?
  4. CallerI have a problem with my dishwasher, and it's leaking.
  5. TessaOh no, a leaking dishwasher is no fun. Is this for a residential or commercial property?
  6. CallerUh, it's for home.
  7. TessaGot it. What's your full name?
  8. CallerMy full name is [name redacted]

Booked: Leaking GE dishwasher · Lodi · same day, 2–5 PM

Caller’s name, number and address removed. The assistant is shown as Tessa, her current name. Otherwise word for word.

Appliance repair calls

You can’t pick up with your arm behind a fridge, and a caller with spoiling food or a leaking washer wants someone today. The first question is often whether you work on their brand, so whoever answers has to know your list.

What Tessa does

Appliance, brand and problem on every job
She asks what the appliance is, the brand and what it’s doing, so the job card says what to bring.
Your brand list, your rules
You list the brands and jobs you take. She offers a window for those and politely declines the rest.
Urgent calls get the earliest window
When a caller says it can’t wait, she offers your earliest open window and books it, then sends you a Telegram alert.

On every call

  1. 1.Tessa answers in your company’s name.
  2. 2.She asks the questions you set for this trade.
  3. 3.She quotes your service-call fee if you allow it.
  4. 4.She books an open window, and you get a Telegram card.

Questions

What about warranty calls?

She tells callers your warranty terms as you set them, and she recognises returning callers so the job shows their history.

Will callers know they’re talking to an AI?

If a caller asks, Tessa says she’s an AI. She never claims to be a person, and she puts the caller through to you when they want one.

How does Tessa know how we handle these calls?

Tessa follows the questions and rules you set up: what to ask, which jobs you don’t take, and when to hand the call to a person.

What does it cost?

Plans are $249, $499 or $899 a month depending on team size, and each includes every feature. Details on the pricing page.

Tell us about your shop

We reply within one business day. Month-to-month, cancel anytime.